Q: Do I talk to real doctors?
A: Yes. Telehealth members only talk to actual doctors who are U.S. board-certified internists, state-licensed family practitioners, and pediatricians licensed to practice medicine in the U.S. and living in the U.S. When you request a consult, Telehealth will connect you with a doctor licensed in your state.
Q: What are some of the common conditions Telehealth treats?
A: Common conditions include sinus problems, respiratory infections, allergies, urinary tract infections, cold and flu symptoms, bronchitis and pink yeye and many other non-emergency illnesses.
Q: Can Telehealth handle my emergency situations?
A: Telehealth is designed to handle non-emergent medical problems. You should NOT use it if you are experiencing a medical emergency.
Q: Can I speak with a specialist?
A: You cannot request to speak with a specialist directly, but our doctors may be able to provide guidance on the type of specialist you should see.
Q: Can I request a particular doctor?
A: You cannot request a particular doctor. Telehealth is designed to support your relationship with your existing doctor. It is not a means of establishing an exclusive relationship with one of our doctors. Please know that all Telehealth doctors are highly qualified and go through rigorous training and credentialing. Our Telehealth provider has largest physician network of any telehealth provider with board-certified, state-licensed doctors.
Q: Can I get a prescription?
A: Telehealth does not guarantee prescriptions. It is up to the doctor to recommend the best treatment. Telehealth doctors do not issue prescriptions for substances controlled by the DEA, non-therapeutic, and/or certain other drugs which may be harmful because of their potential for abuse. These include, but are not limited to, antidepressant drugs such as Cymbalta, Prozac and Zoloft which are drugs that are harmful due to their potential for abuse. Also, non-therapeutic drugs such as Viagra and Cialis are not prescribed by Telehealth doctors.
Q: Is my electronic health record kept private?
A: Health records are kept totally private and the service employs robust encryption methods to protect your personal information. You determine who can see the information in your record.